Booking Terms, Conditions & Guidelines:

• Listed price is “per hour per bay,” exclusive of tax
• 1-6 guests per bay (an additional guests may be accommodated by contacting us)
• 1 hour minimum, 4 hours maximum (for extended bookings, contact us)
• The Launch recommends 45-60 minutes, per person, to complete an 18 hour golfing experience. Factors include player ability, driving range warm-up, game settings such as “Auto-Putt” and “Double-Par,” software familiarity, and pace-of-play
• The Launch reserves the right to move a booking to a different bay in an attempt to optimize customer experience, and the tee sheet; if a customer desires a particular feature, or bay, we ask that this be mentioned in the “notes” section of the booking, and we will do our very best to accommodate
• Guests are responsible for full payment of all hour(s) booked
• Golf simulator bay rentals are based on time, with billings rounded up to the nearest 5 minutes
• Golfers are expected to bring their own clubs, or rent clubs from us ($20/Adult set & $15/Junior set)
• Golfers are expected to arrive with clean clubs, spikeless shoes, and if a golfer desires to use their own golf balls (instead of our supplied, TaylorMade TP5 & Srixon Q Star golf balls), golf balls must be white, un-marked, and in new condition. For hygienic reasons footwear must be worn, no bare feet are permitted.
• Booking slot ends 5 minutes early, for staff-member & next-customer convenience
• Guests are responsible for the length of their stay, and are charged for over-time golf accordingly
• While “walk-ins” are accepted, golfers run the risk as to whether or not golf simulator bays are available
• The Launch reserves the right to open late, OR close early, as compared with pre-determined Business Hours, IF there are no customers booked on the The Launch tee sheet

Cancellation Policy:

• 24 hours in advance, for single-bay bookings (for group booking policies, see below)
• Acceptable communication channels include ONLY phone (1-204-324-9984) and email (thelaunchgolf@gmail.com)

Group Bookings:

• 2 golf simulator bay rentals are available
• 18% gratuity is applied at time of payment.
• Contact us to arrange and for all other party details
• Credit card holds must be applied to maintain group bookings, equal to the first hour for each bay booked (call us at 204-494-0844)
• Cancellation policy is “1 day per bay” when canceling, or down-sizing an existing reservation (ex. a 2-bay-booking requires 2 days notice (48 hours) for cancellations or modifications to release the credit card hold). If the group booking is canceled or down-sized with less than “1 day per bay” notice, The Launch reserves the right to process 100% of the value of the credit card hold. Some exceptions may apply due to length of booking. We reserve the right to apply a non-refundable hold.